How to close a Spotify account of someone who died?

Don’t have your Loved One’s Spotify account login information? Don’t worry.

As you know Spotify is a paid service where you can listen to thousands of songs from your favorite artists and podcasts on many interesting topics.

If you have access to your loved one’s account

If you have your Loved One’s login information, follow these steps to cancel the account:

• Go to the “Contact Customer Service” tab by clicking here.
  • https://www.spotify.com/account/cancel/
• Click on “Account”.
• Then click on “I want to close my account”.
• Choose between these options: “permanently close account” or “cancel paid subscription”. Click on “contact to close”.
• Complete the contact form to continue with the closing process.

For more information on how to close a Spotify account, click here. You must be logged in to continue with this process.

https://support.spotify.com/mx/article/close-account/

If you do not have access to your Loved One’s account

If you do not have the account information (username and password), please contact Spotify immediately at @SpotifyCares on Twitter or click here to close the account of the person who died.

https://support.spotify.com/mx/contact-spotify-support/

Cancellation Form

Or you can send a “Cancellation Form” by completing the following information:

CANCELLATION FORM

Please complete and return this form if you wish to cancel any Spotify payments.

Send the form to breakup@spotify.com

I hereby give notice that I withdraw from my contract for the provision of my paid Spotify subscription.

• Order in:
• Your name:
• Your address:
• The email address of your Spotify account:
• Date:
• Your signature:

Before deleting anything: save the playlists

This is the part nobody can undo later. Deleting the account removes all of their playlists, and for many people those playlists are the closest thing to a diary the person left behind: what they listened to while driving, what they played at their wedding, what they put on when they could not sleep.

Before cancelling, spend ten minutes on this:

• Take screenshots of the playlists that matter, with the track names visible.
• If a playlist is public or collaborative, save it to your own account: it will survive even after theirs is closed.
• Write down the songs they played most. Families often use them later at the anniversary or the farewell.

Spotify publishes no bereavement process

Worth saying plainly so you do not waste time looking for it: unlike Facebook or Google, Spotify does not publish a specific procedure for the accounts of people who have died, and it has no memorial accounts. What exists are two practical routes.

If you have access to the account’s email, you can cancel the subscription from the settings. If you do not, you have to write to support explaining the situation and provide whatever documentation they ask for.

Watch who is actually billing

If Spotify was paid through Apple, Google Play or a phone company, cancelling inside Spotify will not stop the charge. It has to be cancelled where the billing originates. Check the bank statement to see who appears as the biller.

If the account was on the free tier, there is no rush at all: it generates no charges and you can take all the time you need.

You may find the guide on how to close accounts after the death of a loved one useful.

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