How to close a Netflix account of someone who died?
Netflix is a subscription, not a social network: there are no memorial accounts, so the thing to do is cancel it and stop the billing. If you have access, it takes two minutes from the account page. If you do not, Netflix will cancel it for you after verifying your identity and the identity of the person who died.
Don’t have your Loved One’s Netflix account login information? Don’t worry.
Netflix is a movie and series streaming service (monthly subscription) used by millions of people around the world.
If you do not have access to your loved one’s account
Follow these steps to request account deletion:
Click on the following link:
Keep this information about your loved one at your fingertips:
- E-mail address.
- Your credit card information.
If you have the username and password
Follow these steps to close the account:
- Log in to the account.
- Next to the profile picture in the upper right corner. Click and select“Account“.
- Under Membership and Billing, select“Cancel Membership or Subscription“.
- Now, select“Finalize cancellation“.
Note: Recommendations, ratings and account details will be kept for 10 months. Subsequently, the account will be closed forever.
If you would like more information on how to close a Netflix account you can contact us via chat at the following link:
If you have access to the account
- Sign in to Netflix and open the Account page.
- Choose Cancel Membership.
- If you want, sign out of all devices from that same page.
One detail that surprises families: the service keeps working until the period already paid for runs out. It does not stop the same day. What stops is the renewal, which is the part that matters.
If you do not have the password
Netflix can cancel it for you. Before you get in touch, have this ready:
- The email address or phone number the account was registered with.
- The full payment details currently being charged.
- A way to verify your identity and that of the person who died.
The third-party billing trap
This is what keeps families paying months later. If Netflix was not billing directly, but through Apple, Google Play or a cable or phone provider, cancelling inside Netflix will not stop the charge.
In that case you have to cancel where the charge originates: in the iPhone subscriptions, in Google Play, or by calling the cable provider. Check the bank statement first to see who actually appears as the biller.
Frequently asked questions
Can someone in the family keep the account?
Yes, if you have access. Instead of cancelling, just change the email, the password and the payment method. That is the simplest route when the whole household was using it.
Do they refund the current month?
As a rule, no. The period already paid for is honoured and can be used until it ends, but it is not refunded.
Subscriptions are among the easiest things to forget and the easiest to keep paying. We have a guide on how to close accounts after the death of a loved one, and another on what happens to a bank account when someone dies, which is where these charges come from.
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